FAQ
OUR PRODUCTS - We hope you love our clear stamp sets as much as we do! Our clear stamps are made in the USA and are a high quality photopolymer stamp that works well from the very first impression.
Our custom craft dies are made in the USA out of 100% steel. They are compatible with most die cutting machines, including popular brands such as Sizzix Big Shot and Cuttlebug. The tabs that keep dies in place during manufacturing can easily be broken by either bending the pieces back and forth or can use wire snips to cut them apart.
ANGEL POLICY - You can sell stamped artwork but here are a few rules:
-Flora & Fauna designs may only be used to create original works. Flora & Fauna designs may not be stamped for the expressed purpose of being reused by a third party.
-All stamped art must be individually hand stamped and may not be reproduced or copied using any means other than hand stamping. This includes photocopying, printing, tracing, scanning, etc.
-Artwork for sale must be hand stamped by the artist personally. Mass production and/or use of paid workers is not allowed.
-Quantities of each original work must be limited in scope and must not constitute an ongoing business.
-People selling stamped art assume all liability for their work and agree to indemnify Flora and Fauna and its artist(s) from disputes arising from their work.
Flora & Fauna may amend these policies at any time.
Flora & Fauna reserves the right to deny the use of Flora & Fauna products in creations for resale.
RETURN POLICY - If you receive a damaged product, email us immediately and we will replace your item at no cost to you. We also offer a 30 day return policy on unopened, unused products that you have ordered directly from www.florafaunaclear.com. Once we have received the product, we will issue a refund. We cannot offer a shipping and handling credit on returned merchandise. Don't hesitate to contact us at customerservice@florafauna.com if you have an item you wish to return.
PRIVACY POLICY - We use Omnisend as our email and marketing automation platform and your data will be transferred to the platform for processing in accordance with their Privacy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.florafaunaclear.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@florafaunaclear.com or by mail using the details provided below:
1122 NW Klickitat Lane, Camas, WA, 98607, United States